Troubleshooting Login Issues

f you're experiencing problems logging into your DentalTwin account, follow the steps below to help us quickly identify and resolve the issue.

1️⃣ Make Sure You Are Using the Correct Login Page

Please verify that you are accessing the official DentalTwin portal:

👉 https://portal.dentaltwin.com/

Using an outdated bookmark or a different URL may prevent successful login.

2️⃣ Check Firewall or Network Settings

If you are working within a clinic, company network, or secured environment:

• Ensure that https://portal.dentaltwin.com/ is whitelisted.
• Confirm that your firewall or network security settings are not blocking the portal.

If needed, your IT administrator may need to assist with this step.

3️⃣ Clear Your Browser Cache & Cookies

Stored browser data can sometimes interfere with login sessions.

Please:

1. Clear your browser’s cache and cookies.
2. Fully close your browser.
3. Reopen it.
4. Try logging in again.

💡 Tip: You can also try logging in using a private/incognito window to quickly test if browser data is the cause.

4️⃣ Advanced Diagnostic Step (For Technical Investigation)

If the issue persists, this step will help our development team analyze the problem more precisely:

1. Open your browser.
2. Press F12 on your keyboard (this opens Developer Tools).
3. Go to the Console tab.
4. Attempt to log in again.
5. Take a screenshot or short screen recording of any messages shown.
6. Send the screenshot or recording to our support team.

This information allows our developers to quickly identify the root cause.

Still Not Working?

If you need assistance with any of the steps above, please contact our support team. We’re happy to guide you through the process.

Our goal is to resolve your issue as quickly and smoothly as possible.