How to Ask for a Result Recalculation

Learn how to request a revision to your case results.

Important Information

Revisions are currently available at no additional charge.
Revisions are handled directly by a dental technician from our QC team, via Live Chat or Email, not as an automatic self service action.

1. Go to My Cases

Open the My Cases section from the left side panel.

2. Find Your Case

Use the search bar or filters to locate the case you want revised.

3. Open More Actions

Click the three dots on the right hand side of the case tile.

4. Select Report Case

This opens the Need Help widget automatically.

5. Choose Live Chat or Email

Pick whichever contact method suits you.

6. Describe the Case and the Changes Needed

Give our team the case details and a clear description of the changes you are requesting.

Your case status will change to In Review while our QC team works on your request.
Once the revision is ready, your case status will change to Approved.
You will be notified by email or in your notification centre, depending on your notification preferences.

You can reach our team directly at any time using the Need Help button in the portal.