My Cases Explained

Learn how to view, filter, and manage all your DentalTwin cases from one central place.

Overview

The My Cases section is your hub for managing all ongoing and past work. It’s accessible from the left-hand menu and is divided into:

• Active – All ongoing and in-progress cases
• Flagged – Cases you’ve marked for review or follow-up
• Finished – Completed cases moved out of Active
• Trash – Deleted cases that can be restored

Active Cases View

When you open Active, you’ll see:

• Case Tiles – Each tile shows:
  • Product type (e.g., Shell Temp Design, Guide for Implants)
  • Preview of STL files (upper/lower)
  • Status label: in-approval, done, etc.
  • Creation and last updated date/time
  • More Actions menu
  • Pay Case button (if not yet unlocked)
• Status Filter – Dropdown to filter by specific case statuses.
• Search Bar – Search cases by name or ID.
• Filter By – Narrow results by product type.
• Rating Filter – Show only cases with a certain minimum star rating.
• Reset Button – Clear all filters and show all cases again.

Common Actions

From the Active view, you can:

• Download – Once unlocked, download the STL result files.
• Finished – Mark a case as Finished to move it out of the Active list.
• Delete – Move a case to Trash.
• More Actions – Access functions like Report Case, Recalculate, or Restore.

Other Tabs in My Cases

• Flagged – Ideal for cases you need to keep track of or revisit.
• Finished – Stores inactive cases; you can restore them to Active if needed.
• Trash – Stores deleted cases; cases can be restored unless permanently removed.

Need Help?

If you need assistance managing your cases, contact DentalTwin Support or use the live chat on our website.