Data Security and Privacy Overview

1. Overview: How DentalTwin Protects Your Data

See how we keep your personal and clinical data secure.

Overview

At DentalTwin, protecting your personal and clinical data is a top priority.

We are fully GDPR-compliant and use advanced encryption, secure hosting, and strict access controls to safeguard your information.

Key Measures in Place

Hosting Security – Data is hosted on secure servers at Hetzner Online GmbH in Germany.
Encryption – All data is transmitted using SSL/TLS encryption.
Access Controls – Only authorised personnel can access your data, and only for legitimate purposes.
Privacy by Design – Our platform is built to minimise unnecessary data collection.

GDPR Compliance

We follow all GDPR requirements, including lawful data processing, user consent management, and giving you full control over your personal data.

2. What Personal Data Does DentalTwin Collect?

Directly from You

Contact details (name, email, phone, address).
Account information (username, password).
Uploaded case files and clinical notes.

Automatically Collected

IP address and browser type.
Device operating system.
Date/time of access.

From Third-Party Services

Payment details via Stripe (we do not store card information).
Analytics and tracking data from integrated services.

3. Why We Collect Your Data and How It’s Used

Main Purposes

Contract Fulfilment – To process your cases and deliver ordered services.
Customer Support – To respond to inquiries and resolve issues.
Service Improvement – To analyse usage patterns and optimise workflows.
Security – To detect and prevent fraud or misuse.
Marketing (With Consent) – To send product updates and newsletters.

4. Your Privacy Rights Under GDPR

You Have the Right To:

Access – Request a copy of your personal data.
Rectification – Correct inaccurate or incomplete information.
Erasure – Ask for your data to be deleted (“right to be forgotten”).
Restriction – Limit how we use your data.
Portability – Request your data in a machine-readable format.
Objection – Stop certain processing activities.
Lodge a Complaint – With your local data protection authority.

5. How to Manage Cookies and Tracking

Our Cookie Policy

We use cookies for:

Essential site functions.
Analytics (e.g., Google Analytics).
Media embedding (YouTube, Vimeo).

You can manage your preferences via our Usercentrics Consent Management Tool displayed on first visit or anytime in the site footer.

6. Third-Party Services and Data Transfers

Examples of Third-Party Tools We Use:

Google Analytics – Usage tracking.
YouTube / Vimeo – Video hosting.
Stripe – Payment processing.
Wordfence – Website firewall and malware protection.

International Data Transfers – When data is transferred outside the EU, we use Standard Contractual Clauses (SCC) or rely on EU-U.S. Data Privacy Framework where applicable.

7. Data Retention Policy

Personal data is kept only as long as necessary for the purposes collected.
Legal retention periods apply to invoices and tax-related data.
Clinical files are stored according to applicable medical record regulations.

8. How to Request Access, Changes, or Deletion of Your Data

Send a request to support@dentaltwin.com with your full name and registered email.
We will verify your identity for security purposes.
Requests are processed within 30 days as per GDPR requirements.

9. Security Measures in Place at DentalTwin

SSL/TLS encryption for all data transmission.
Wordfence firewall and malware scanning.
Server-side security managed by Hetzner Online GmbH.
Restricted staff access to sensitive data.

10. Newsletter Subscription and Management

You can subscribe via our website with double opt-in confirmation.
Data is processed only with your consent and stored securely.
You can unsubscribe anytime via the link in each newsletter.

For find more detailed information on DentalTwin Privacy Policies here.

Still Need Help?

If you have any questions or suggestions, please contact DentalTwin Support or use the live chat on our website.