Troubleshooting File Upload Issues

Tips to solve common problems when uploading case files to DentalTwin.

1. Check Your File Format

DentalTwin supports specific file formats for uploads:

  • STL – For 3D scans
  • PLY
  • OBJ
  • Other accepted formats — Refer to the Accepted File Formats & Upload Guidelines article.

If your file is in an unsupported format, convert it before uploading.

2. Verify File Size

  • Large files may take longer to upload or fail if your internet connection is unstable.
  • If possible, optimize your STL file size without losing necessary detail.

3. Check Your Internet Connection

  • Use a stable, high-speed internet connection for faster uploads.
  • Avoid switching networks (e.g., from Wi-Fi to mobile data) during an upload.

4. Enable Browser Permissions

  • Ensure JavaScript is enabled.
  • Allow file uploads in your browser settings.

5. Try a Different Browser

If uploads fail repeatedly, try using Google Chrome (recommended) or another supported browser.

6. Clear Browser Cache and Cookies

  • Sometimes old data can interfere with uploads.
  • Clear your cache and try again.

7. Check for Server Maintenance

If uploads fail for all files, DentalTwin’s servers might be under maintenance. Check our status updates or contact support.

Need Help?

If you still can’t upload your files, contact DentalTwin Support or use the live chat on our website. Please include:

  • Your case name/ID
  • File type and size
  • Any error messages received
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.