How to Use Your Free Case Allowance

Learn how to unlock case results without spending credits by using your free case allowance


What Is the Free Case Allowance?

  • New DentalTwin accounts automatically receive 3 Free Cases.
  • A free case allows you to unlock STL files without deducting credits from your account.
  • Free cases are shown in the top-right corner of the dashboard next to your credits.

Step-by-Step Instructions

1. Go to My Cases

From the left-hand menu, click My Cases to see your case list.


2. Find the Case You Want to Unlock

Use filters or the search bar to locate your case. Make sure its status is Done (reviewed and approved by a technician).


3. Click Unlock Free Case

If you have free cases available, the button will display Unlock Free Case instead of Pay Now.


4. Download Your Files

After unlocking, the Download STL button will become available.

Click to download your case results.

Please Note

  • Free cases are only available for new customers and cannot be purchased later.
  • Once a free case is used, it cannot be restored or transferred to another case.
  • You can combine free cases with paid credits in your workflow — for example, using free cases first before buying credits.

Need Help?

If you have trouble using your free case allowance, contact DentalTwin Support or use the live chat on our website.

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